Home Ability Store accepts returns from customers of substandard or defective items per the guidance in the manufacturer’s respective warranty. Due to the differences in our products, there is a different return policy associated with each category.
Straight Stair Lifts
They are customized products. The track is cut to the length of the stairs. As this is a custom-made product, made to specifications, it is not returnable. Once the track has been cut, the order becomes non-refundable. On any refused shipment by the customer at the delivery address, the customer will lose the deposit they have placed on the order.
Curved Stair Lifts
They are each unique and custom-made to exact specifications. As such, the deposit will be non-refundable as soon as the stairlift goes into production. Once it has been shipped, it cannot be canceled or returned.
Vehicle Lifts that have been installed on any vehicle cannot be returned.
Lift Chairs purchased from the showroom cannot be returned after they are delivered and installed. Custom-built lift chairs are non-refundable as soon as the order is submitted, and production begins by the manufacturer.
Electric Scooters & Wheelchairs
Can not be returned after they leave the store or are delivered.
Products are all non-returnable due to sanitary concerns.
Walkers, Wheelchairs, and Rollators
Are non-returnable, as they are medical equipment/supplies.
Can be returned in original packaging if unopened.
Warranty Policy For Home Ability Store
All products come with a standard manufacturer’s warranty. Sales of stairlifts, vehicle lifts, lift chairs, scooters, and power wheelchairs include a 12-month labor coverage on any warranty claim.
Exceptions To Warranties
Damage resulting from improper installation or operation by the customer.
Negligence, alterations, abuse, or misuse of the equipment.
Natural disasters (fire, flood, etc.)
Upholstery that is torn, dirty, or soiled (with bodily fluids)
Shipping damage if delivered directly to customer from manufacturer
Labor fees for installation work or service calls
Making Warranty Claims
All warranty claims must be reported to Home Ability Store to be reported to the manufacturer. The serial number must be provided. Home Ability may charge the customer for labor, service, travel, or other associated costs to make repairs, which may not be covered under these warranties.